Warranty Policy

Replacement Policy (within the first 7 days):

• If any product or part is found missing, damaged, or malfunctioning within 7 days of purchase, customers are eligible for a free replacement.
• After 7 days, our standard warranty policy applies (details below).

How to Claim Warranty:

To initiate a warranty claim, customers must provide evidence of the damage with clear photos and videos.

Send the evidence via email to [email protected].

Include all relevant information in the email (order number, product details).

Subject to verification, requests will be reviewed and approved or rejected within 5 working days.

Warranty Options (upon approval): Once your claim is approved, you can select from the following options to receive service under warranty:

1. In-store Pickup of Spare Parts: Customers can visit our showroom to collect the spare parts free of charge.
2. In-store Repair Service: Customers can bring the product to our showroom, and our team will install the spare parts at no cost.
3. Shipping of Spare Parts: We can ship the spare parts directly to you for a charge of AED 25.
4. Doorstep Repair Service: We offer an on-site repair service to install the spare parts at your location for a charge of AED 50.
5. Chairs: 3 years warranty on the chair mechanism (includes tilting, reclining, height adjustment functions).
6. Standing Desk Frames: 5 years warranty on the electric motors of the height-adjustable frame.

Thank you for choosing NAVO Ergonomics. We are committed to providing you with reliable service and quality support for all your warranty needs.